When I visit a café bar, I tend to look not only for the service but the visual appeal of the café and the atmosphere it creates. Sure, I know I am really there for the intoxicating aroma of hot coffee and to satisfy little cravings, but I am also subtly looking for a quiet, comfortable place to think or work.
As a hotel interior designer, I understand that a guest’s interest in staying at the hotel goes beyond basic hospitality needs. Yes, the food and drink should be of high quality just as the customer service. However, the aesthetic, taste, and details are differentiating elements ultimately make us choose one hotel instead of another.