When I wrote last week's blog about Millennials, I found myself looking back over the bullet points and making one conclusion--nearly ALL of massive changes in the hospitality industry are driven by one dominant force: Technology. In fact, this weekend, I was doing some research online and came across a Tripadvisor review. It read, “Austin is one of the few cities with Google Fiber and I would have expected more from this hotel.” This review speaks volumes about the expectations of technology in our field--we are supposed to be ambassadors rising technological trends.
We called the Baby Boomers just that because of an influx of births after World War II and they were expected to be the biggest generation. But we have entered a time where the millennials have outgrown their parents. They've grown up with iPads in their hands, and have vastly different culture and set of values from any previous generation. Now, Millennials are the dominant consumers, especially in the hotel industry. As they sweep into our hotel lobbies, they place those values and expectations into our hands. I read an article the other day about a hotel that installed Amazon's Alexa in their rooms. Guests can use their voice alone to order an Amazon package from their hotel room and receive delivery in less than 2 hours. Yes, the Millennials are quickly changing the hotel industry. Personally, I find it exciting!
When it comes to hotel design, a washroom can sometimes become an overlooked aspect of the spaces proposal. However, I find it is important for this amenity to reflect the unique style of the hotel including the potential for the design details that can give guests a lasting impression. At first, walking into the washroom should be a comfortable experience, but then should overwhelm the senses with luxury and quiet elegance. Some of my favorite hotels have washrooms that are a get-away by themselves.
When it comes to hospitality design, there is so much beyond what meets the eye. Your client is expecting you to develop a concept that will please people of all ages, people from across the world, and create an environment that's enjoyable for employees to work in. The real question is, where does one even begin? Many projects later, and much trial and error, we have a few suggestions to get your wheels turning before you start your next project.